Appointment Policy:


cjEmergency cases will always be seen immediately, so an occasional appointment delay may be inevitable. If you have an emergency with your pet, please call ahead to let us know to expect you. We see patients by appointment to allow ample time for all patients and scheduled surgical procedures.  To schedule an appointment, please call us, request an appointment through the OAH APP, or email our receptionists.  We ask that you provide your pet’s prior medical records and your new client/patient paperwork prior to your initial appointment. 

Patient Arrival Policy:  

For your pet’s protection and the protection of other pets, all dogs must be on a leash and properly controlled.  All cats must be presented in an appropriate cat carrier or on a leash.  If your pet doesn’t do well around other pets, or if you pet may have a contagious condition, please let us know in advance so that appropriate precautions may be taken.

Payment Policy:  

We require full payment at the time that services are rendered. For your convenience, we accept cash, checks, all major credit and debit cards, and Care Credit. If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment.

Return Policy: 

In general, products that have left our facility cannot be returned. However, according to manufacturer guarantee, dog and cat food may be returned or exchanged. 

Prescription Policy:

Prescription Refills:  Call, email, or use the OAH APP to request prescription refills.  Please give us as much notice as possible when refills are needed. Be aware that our policy requires that we have seen your pet within the past year in order to refill medications.